You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
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About the Community
Ingenia Rental Chambers Flat is one of South Brisbane’s most affordable short and long term accommodation options for singles, couples and families.
Our dwellings for rent are located in a quiet semi-rural residential area of the Logan region conveniently close to shops, hospitals, medical centres, golf course and clubs.
About the Role
Provide an exceptional Resident experience by delivering genuine customer service to connect our residents to the ‘moments that matter’ and creating life-defining memories. Responsible for being the first point of contact for our residents and ensuring the efficient operation of reception.
Key Accountabilities
- Welcome every Resident to Ingenia Rentals, explaining the community, surrounding area, amenities and activities.
- Conducting showings for vacant homes.
- Liaising with prospective tenants and advising of availability.
- Process tenancy applications.
- Management of rental arrears.
- Organising exit cleans and other repairs as needed.
- Ensure seamless and efficient move ins and move outs, following correct procedures.
- Lock up facilities including but not limited to office, vacated cabins, common areas and gates.
- Attend to matters including but not limited to noise complaints, community disturbance, washing tokens etc.
- Carry out routine walk around, and perimeter checks to ensure all residents and guests are abiding by site rules.
- Register any issues in terms of housekeeping, maintenance, office, common areas etc.
- Use of computer programmes (Newbook, MS Office) to maintain databases in relation to guests and residents.
- Attend to general receptionist duties including answering calls and emails, filing and any other duties as assigned by management.
About You
- Strong computer literacy skills
- Excellent customer service and sales skills
- Confident in decision making and able to work with minimal supervision.
- Excellent interpersonal and communication skills
- Proactive team player
- Well organised and time conscious
- Confident and proficient at dealing with people.
- Keen eye for detail
Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.
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