- Iconic and established brand working with repeat customers
- Strong commission structure with ongoing training and development
- Opportunities available in south east or north west
THE COMPANY:
Join a market-leading, essential household brand in a high-performing team as a Customer Care Consultant position. With over 100 years in the commercial and residential services industry, our client has serviced almost 1.2 million people in Australia and New Zealand. Known for their supportive, friendly and down to earth working environment, their culture translates directly to their customers and is a key reason they are a trusted household name.
THE ROLE:
Reporting to the Team Leader, you will be responsible for making warm outbound and inbound calls to existing customers to book in services and support with their enquiries. Your duties will include but are not limited to;
- Handle inbound and outbound customer queries and booking in services
- Provide a high level of service and eduaction to customers helping them understand the value of their systems
- Build and retain long term relationships with customers
- Liaise with internal operations team to ensure timely and accurate service to the customer base.
YOU WILL HAVE:
To be successful in this position you will have:
- Previous sales or customer service experience in a contact centre or customer facing environment
- Excellent phone manner and communication skills including the ability to tailor your communication for various stakeholders
- Self-driven and eager to achieve daily KPIs and targets
- Ability to work both in a team and autonomously
- Proven commitment to personal and career growth and desire to develop your skillset with a market-leading business.
WHAT'S IN IT FOR YOU?
- Work with an industry-leading, essential household brand that is in an exciting period of growth
- Access to uncapped commission structure - paid monthly
- Work close to home - opportunities available in either Melbourne's south east or north west
- Unparalleled training and career growth opportunities
If this sounds like you, don't delay and APPLY NOW! For any further questions, please contact Denita Preston on 0473 877 797.
At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
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