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The key responsibilities of the AO3 level Administration Officer in a Child Safety Service Centre are as follows:- Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.
- Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.
- Administer financial processes including procurement, ordering, payments of accounts, petty cash, Carepay and monthly monitoring and reconciliation in accordance with current legislative and departmental accounting practices.
- Administer HR processes in accordance with current legislation and departmental policies
- Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.
- Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.
- Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.
- Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.
- Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes.
- Prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
- Able to work independently on routine tasks and accept more challenging tasks, and seeing tasks through to completion
- Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.
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